The leader's handbook making things hap - Peter R. Scholtes, ebook, ebook.1400, Temp 3
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//-->The Leader’sHandbookMaking Things Happen,Getting Things DonePeter R. ScholtesMcGraw-HillNew York San Francisco Washington, D.C. Auckland BogotáCaracas Lisbon London Madrid Mexico City MilanMontreal New Delhi San Juan SingaporeSydney Tokyo TorontoMcGraw-HillabcCopyright © 1998 by The McGraw-Hill Companies. All rights reserved. Manufactured in the United States of America. Except as per-mitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or byany means, or stored in a database or retrieval system, without the prior written permission of the publisher.0-07-138688-2The material in this eBook also appears in the print version of this title: 0-07-058028-6All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trade-marked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringe-ment of the trademark. Where such designations appear in this book, they have been printed with initial caps.McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporatetraining programs. For more information, please contact George Hoare, Special Sales, at george_hoare@mcgraw-hill.com or (212)904-4069.TERMS OF USEThis is a copyrighted work and The McGraw-Hill Companies, Inc. (“McGraw-Hill”) and its licensors reserve all rights in and to thework. Use of this work is subject to these terms. Except as permitted under the Copyright Act of 1976 and the right to store andretrieve one copy of the work, you may not decompile, disassemble, reverse engineer, reproduce, modify, create derivative worksbased upon, transmit, distribute, disseminate, sell, publish or sublicense the work or any part of it without McGraw-Hill’s prior con-sent. You may use the work for your own noncommercial and personal use; any other use of the work is strictly prohibited. Yourright to use the work may be terminated if you fail to comply with these terms.THE WORK IS PROVIDED “AS IS”. McGRAW-HILL AND ITS LICENSORS MAKE NO GUARANTEES OR WARRANTIESAS TO THE ACCURACY, ADEQUACY OR COMPLETENESS OF OR RESULTS TO BE OBTAINED FROM USING THEWORK, INCLUDING ANY INFORMATION THAT CAN BE ACCESSED THROUGH THE WORK VIA HYPERLINK OROTHERWISE, AND EXPRESSLY DISCLAIM ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITEDTO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. McGraw-Hill and itslicensors do not warrant or guarantee that the functions contained in the work will meet your requirements or that its operation willbe uninterrupted or error free. Neither McGraw-Hill nor its licensors shall be liable to you or anyone else for any inaccuracy, erroror omission, regardless of cause, in the work or for any damages resulting therefrom. McGraw-Hill has no responsibility for the con-tent of any information accessed through the work. Under no circumstances shall McGraw-Hill and/or its licensors be liable for anyindirect, incidental, special, punitive, consequential or similar damages that result from the use of or inability to use the work, evenif any of them has been advised of the possibility of such damages. This limitation of liability shall apply to any claim or cause what-soever whether such claim or cause arises in contract, tort or otherwise.DOI: 10.1036/0071386882I dedicate this book to the people who have given me a lifefull of love and support beyond measure or remembrance.My mother (Mary), father (Peter), and sisters (Carol andMary K.).My children: Peter, Matthew, Jenna, and her husband Paul,and Ben. They have, each in a unique way, givenwisdom, challenge, fun, and support to me and helpedme to give back to them.Peg, my wife and best friend, who is herself a leader andmanager. Peg teaches me and helps me to be morepractical and realistic. Along with all this, she laughs atmost of my jokes.This page intentionally left blank.
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